Helpdesk CV Example

Use this CV example if you are going to apply for an IT Helpdesk position. Writing a CV is an important job so take this stage seriously. Don't forget to amend this example as suitable before using it for your job applications.

An IT Helpdesk person will do the following duties:
  • 1st & 2nd Tier Internal Support.
  • Client imaging and installation
  • Network cabling and troubleshooting
  • Good understanding of IT Technologies
  • MS Windows
  • MS Server
  • User creation and maintenance using Active Directory
  • Internal IT induction and training
  • Backup monitoring
  • Printer support
  • Bug reporting
  • Incident escalation
  • TCP/IP Networks
  • Network Cabling
  • Ability to work on own initiative
  • Ability to carry out tasks independently.
  • Ability to coordinate amongst other staff
  • Experience in the following would be beneficial:
  • MS SQL / T-SQL
  • Active Directory
  • Microsoft Exchange
  • Powershell Scripting
  • ITIL V3 Framework

You will also be expected to carry out tasks that include Helpdesk Support, Custom Application Support, System Imaging, Client PC/Laptop and Workspace Setup, Backup Solutions, Network Cabling.


CV Example – Service Desk Analyst

John.doe@example.com  1 Pleasant Street, Small Town  07707707707

About Me

A technologically-minded, intelligent individual with a passion for excellent customer care and a background in computers and information technology, seeking employment as a service desk analyst.

Education

Small Town Community College

July 2015 GCSE/BTEC

  • 7 GCSE’s A*-C

  • BTEC Information Technology, PASS

  • AIDA (Award In Digital Applications), MERIT

  • CIDA (Certificate in Digital Applications), MERIT

Experience

HP

| Riverside Retail Park, Big City

Computer Customer Care Representative August 2015Present

Duties included remote technological support for customers experiencing problems with their computer software or arranging warranty replacements or repairs for customers with hardware issues. Learned a lot about customer service, which was for the most part, the most enjoyable part of my job, and I improved my skills in patience and diplomacy for customers who rang up and were irate or abusive. I found my background in IT very helpful when I began working in this role.

The Local Shop

| 1 High Street, Small Town

Computer Customer Care Representative January 2015 August 2015

Worked here to gain experience in the customer service and retail sector. Duties included ordering and stacking stock, cleaning, and serving customers on the till. Enjoyed engaging with customers and getting to know them in order to make them feel welcome.

Skills

  • Competent with most computer interfaces and service desk software.

  • Fast learner

  • Motivated and proactive

  • Friendly and helpful to customers, striving to provide a high standard of care at all times.

References

Available upon request


helpdesk cv example

Helpdesk CV Example


[Type the date]
[Type your name]
[Type your phone number]
[Type your e-mail]
[Type your address]
[Type your website]

Personal Summary

Confident, patient and experienced Helpdesk Support Worker familiar with a number of different computer systems and software within a call-center environment.  Excellent interpersonal skills combined with an analytical and systematic approach to problems.

Work Experience

IT Helpdesk Support – Jan-09 - Present
Computer Inc. | Newcastle
Receive incoming calls on a one-to-one basis to identify, diagnose and resolve Level 1 problems for users of the main computer systems, printers and PC hardware.  Assist Network Technicians to install local area network cabling systems.

Duties:

•    Diagnose and resolve Level 1 software and hardware issues over the telephone
•    Accurately enter information into a database for future reference
•    Assist in the creation of a Frequently Asked Questions (FAQs) report

Key Skills

•    Passionate about customer service with excellent interpersonal skills
•    Excellent knowledge of computer software and hardware
•    Confident and experienced in dealing with difficult situations

2005 - 2007|
BTec in Computing

References
Available upon request

The role involves dealing with 1st and 2nd line support incidents from our clients involving desktop, tablet and mobile devices, VoIP telephone systems and application software as well as network connectivity and related server and cloud service issues.

Good verbal and written communication skills are essential as this role represents the face of the company.


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