Dispute Case Handler in Rothwell, City and Borough of Leeds

Dispute Case Handler


Apply for Dispute Case Handler job in Rothwell, City and Borough of Leeds, West Yorkshire, United Kingdom.

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Job Description: One of our clients, who are the largest trade association in the UK (construction industry), are recruiting for a Dispute Case Handler / Complaints Advisor to join their team.

Job Role:

• Acting as first point of contact for Members and their clients, providing information and referring cases on to the Dispute Resolution Manager where required
• Respond to email communication within the defined Dispute Resolution Service
• Respond to live chat function offering relevant advice and support within the Dispute Resolution Service where required
• Provide the Dispute Resolution Manager with support and diary management for the efficient running of the Dispute Resolution Department
• Provide the Dispute Resolution Manager with cases for review before Mediation
• Process all Conduct Forms including scanning, uploading and preparing case files
• To carry out Mediation calls within the defined Dispute Resolution Service and refer escalated calls to the Dispute Resolution Manager where required
• Provide the Dispute Resolution Manager support in the preparation of the National Standards and Conduct Committee and National Appeal Committee meetings
• Prepare and send witness statements where required
• Update internal spreadsheets and reports for the preparation of statistics
• To support additional Dispute Case Handler where required, reporting to the Dispute Resolution Manager of any issues
• To carry out all administration tasks including post, filing and archiving
• To undertake relevant training programmes
• Undertake any other duties which reasonably fall within the remit of the role.

Experience/Skills:

• Looking for a candidate who has experience in dealing with complaints and able to manage difficult conversations
• Excellent attention to detail
• Negotiation and bargaining skills
• Remaining assertive when under pressure
• Ability to draft letters and emails
• Excellent understanding and experience of using Microsoft Office (Word, Excel, Outlook)

Hours of work: Monday to Friday 9.00am-5.00pm

Incentives:

• 25 days holidays (no need to save any holidays for Christmas)
• Company full shuts down over Christmas
• 1-hour Lunch
• Dress Down Fridays (every week)
• Pension contribute of 9% from the employer

Due to the amount of applications we receive, unfortunately we are not able to give feedback to all candidates, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. We will hold your details on our database and consider you for future opportunities, unless you instruct us otherwise. Good luck with your job search. Many thanks - Pyramid8 Ltd

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Job Title: Dispute Case Handler
Job Type: Permanent
Location: Rothwell, City and Borough of Leeds
Salary: £18000 - £20000/annum
Company: CV-Library
Category: Customer Services
Date Posted: 2020-01-24 11:00:41
Benefits:

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