2nd Line Support Technician job in Retford

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Job Title: 2nd Line Support Technician
Job Type: Permanent
Location: Retford
Company: CV-Library
Category: IT

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Job Description: 2nd Line Support Technician

PIB Risk Management brings together a wealth of expertise and experience from leading risk management and training providers in the UK. Originally formed in February 2018 with Ford Risk Management and Sigersons Associates, with the recent addition of Lincsafe Health & Safety Consultancy in July 2018 and more recently welcomed Wilby’s Risk Management in October 2018.

PIB Risk Management is part of PIB Group, one of the fastest growing insurance groups in the UK with offices across the UK. The integration of effective risk management with a well organised insurance programme is the best way to protect your business and your employees and deliver better solutions and insurance outcomes.

Position: 2nd Line Support Technician
Location: PIB Risk Management - Retford, Nottinghamshire
Job type: Full Time, Permanent
Hours: 35 hours per week
Salary: £Competitive plus Excellent Benefits

About the role:

PIB Risk Management is looking to recruit a 2nd Line Support Technician to join its Software Development team in Retford. You will be working in a technical but relaxed environment with a team of other software professionals.

You will be producing and executing test scripts in alignment with schedules and look for efficient ways of working both for internal procedures and end user experience. Being part of a team, you will deliver client and business requirements to a high standard of quality and in a timely way.

Working closely with the xCenta first line support team, you will be investigating support tickets at a technical level offering support, analysis and problem-solving skills to provide solutions for our clients.

About you:

The ideal candidate will be a keen problem solver responsible for the testing of new products, investigation of issues and evaluating the current test strategy. You will have the ability to work as a team and on your own initiative.

The ideal candidate will have previous IT Support desk experience within a software environment, although this isn’t essential. However, a passion for IT and providing support would be desirable.

Ideal Candidate Profile

You have a knack for technical problem solving and thinking on your feet.
You have been complimented on your patience when dealing with non-technical folk.
You are knowledgeable and confident in your ability to give advice on what is best for a client’s individual needs.
You can adapt instructions to different levels of understanding to ensure any client is comfortable with new software and changes to existing software.
You have a confident phone manner.
You can explain technical issues in an accessible way.
Ideally you would have at least 2 years of experience providing 1st and 2nd Line IT support for business.

Further information:

PIB Group is an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

Talk to us about Flexible Working

Your application will be treated in the strictest confidence.

You may have experience of the following: 2nd Line Support, Helpdesk Analyst, Systems Administrator, IT Support, Technical Support, Systems Analyst, Help Desk, Second Line Support, Application Support, Software Support, etc.

Ref: 91548

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