Customer Account Executive job in Banbury

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Apply for Customer Account Executive job in Banbury, Oxfordshire, United Kingdom. Customer Services jobs in Banbury.

Job Title: Customer Account Executive
Job Type: Permanent
Location: Banbury
Salary: £23466/annum
Company: CV-Library
Category: Customer Services

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Job Description: Customer Account Executive


Quest Employment are currently recruiting for a self-motivated and proactive individual to join a large food production company based in Banbury. The successful candidate will be the key account contact of all day-to-day order management activities; from order entry to payment- essentially responsible for managing the relationship with internal departments. Applicants will need to be enthusiastic and dynamic with a real commitment to delivering outstanding Customer Service.

Key responsibilities:

To ensure customers’ requirements are understood, communicated appropriately and completed in a timely manner.
Coordinating with Pricing and Sales to initiate contract discussions with customers to allow for orders to be processed right, first time.
Manage back order process through utilisation of reports and face to face conversations with relevant business individuals/teams.
Manage and determine the appropriate method of communication, which is to be carried out in a professional business manner.
Log customer queries and complaints, ensuring follow through to conclusion is at a high standard, within required time frames.
Demonstrating a conscientious approach and attention to detail through-out the order to cash process.
Establish and maintain a productive working relationship with colleagues, customers and all internal departments.
Demonstrate strong verbal and written communication skills both internally and externally, attending customer site visits, as required.
Demonstrate ability to set priorities, manage workload with strong time management techniques and utilising problem skills accordingly.
Qualifications/ experience required:

Diploma or similar vocational experience.
2+ years’ experience within a customer service environment (preferably within the manufacturing industry).
IT literate with experience with SAP/Salesforce (desirable).
Working knowledge of Google Mail (desirable).
Salary- £23,466 PA

Working Hours- Monday-Friday 9am-5pm, flexibility required

Employment Type- Permanent

Key competencies required:

Exceptional customer focus and ability to build relationships.
Ability to work effectively as a team player, in a collaborative and supportive manner.
Build sustainable relationships of trust through open and interactive communication.
Used to working in a high volume, fast paced, ever-changing environment.
Self-motivated, flexible and able to adapt to change in circumstances.
Excellent written and verbal communication skills.
Ability to multitask, prioritise and manage time effectively.
Excellent problem-solving skills.
If you are interested in this position, please contact Quest Employment on (phone number removed) or send a CV to (url removed)

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