German speaking Customer Service job in Witham, Essex

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Job Title: German speaking Customer Service
Job Type: Permanent
Location: Witham, Essex
Salary: £20000 - £22000/annum
Company: CV-Library
Category: Customer Services

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Job Description:
CV-Library jobs

Are you fluent in German, (written and spoken), with excellent customer service skills? Are you confident working in a busy environment, with a proactive approach to work? Do you want to work for a reputable and well-established company who offer great long-term development?

Apply now!

Full training can be given for this role as long as you are fluent in German.

Salary £22,000

Pursuit Resources are currently recruiting for a German speaking Customer Service Advisor for our client, a global, reputable company with the fashion industry.

Joining a busy but social department, you will be responsible for the allocation of all goods within your set brand, and deliver quality telephone service to customers, meeting/exceeding company targets.

Duties will include:

To ensure telephone cover at all times within the team, meeting and exceeding defined levels of service.
To develop and implement a regional call plan strategy with the ASM to cover the regional account base, improving the quality of distribution across the full product range.
To build rapport, understand and foster customer's needs and requests using consultative selling techniques and customer service skills.
Proactively up-sell/cross sell at every opportunity to achieve team sales target.
To understand retail maths and business metrics including cost of goods, mark up, markdown, margin, inventory turns and retail staff incentives.
To obtain a benchmark level, and continuously improve product knowledge across the full range of products and develop "experts" within the customer base.
To correctly input or write orders, paying attention to detail e.g. account number, pricing, discounts, returns and sales programmes. Orders must be fully processed prior to leaving on the day the order is taken.Skills & Experience required:

Must have German as a spoken language
Sales/customer service experience in a sales environment would be an advantage
Excellent interpersonal and communication skills
Previous experience of working in a busy Customer Services department,
Apparel experience desirable,
Microsoft Word & Excel skills
Strong Customer Service Skills
Ability to multitask and prioritise
Ability to work against targetsIn return, our client offers fantastic benefits including 24 days holiday, pension, Christmas Bonus, generous discounts across the brands, season ticket loan facility!

If you feel you fit the requirements for this role and would like to discuss it in more detail please contact Sarah Palmer on (phone number removed).

Pursuit Resources Group are an established recruitment agency based in Braintree, Essex. We recruit across many industry sectors within Essex, Herts, Suffolk, London and beyond. We cover both the permanent and the temporary recruitment market. For more details visit our website - or alternatively find us on social media under '@pursuitgroup'. To be notified of all the latest positions please follow us on Facebook, Twitter or LinkedIn

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