Helpdesk Administrator/ Administrator job in Slough, Berkshire

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Job Title: Helpdesk Administrator/ Administrator
Job Type: Permanent
Location: Slough, Berkshire
Salary: £22000 – £22440/annum Perkbox, Hemlow Pension, Healthcare
Company: CV-Library
Category: Administration
Benefits: Perkbox, Hemlow Pension, Healthcare

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Job Description: We are looking to offer an administration based role to an enthusiastic individual who wants to make their mark in an energetic established team. The role is newly created due to expansion and offers further career opportunities. The right person will preferably leave in Slough or not more than half an hour from the office.
We are looking for a team-player who can handle working in a fast paced environment, has the ability to multitask and type and who is eager to help their colleague whenever the chance.
Position: Administrator – Helpdesk Department
Salary: £22,440 (Not negotiable)
Location: Slough (looking for someone local/ that leaves not more than 1h away from the office)
Hours: Weekly rotation: 8am-4pm/ 9am-5pm (Not negotiable)
Days: Monday to Friday
Reports to: Operations Administration Manager
Company Benefits:
* Holiday:
Starts with 20 days Holiday + 8 days Bank Holiday = 28 days.
After twelve months of service two additional days are given, thereafter for each year of service you will get an additional day.
Maximum Holiday after five years is 25 days + 8 days Bank Holiday = 33 days.
* Pension:
You will automatically be enrolled into our Company Pension which comes into effect 3 months from the start of your employment. From the 6th April 2019 onwards, the Employer contribution is 4% and the Employee contribution is 5%. Note: The Employee can contribute % of their choice. Hemlow was not a Government Auto Enrolled Pension and Hemlow’s combined Employer/Employee contribution is 9%.
* Perkbox:
Perkbox is a platform designed to enrich the employee experience, both inside and outside of work. Rewards and benefits, all through an easy-to-access platform and app.
* Private Health Care:
Eligible after one years’ service
* EAP:
Employee Assistance Programme (24 hour helpline from Health Assured to support you through any of life’s issues or problems).
* Death in Service:
Eligible after one year’s service
* Sick pay not paid during probationary period
Responsibilities:
* Logging of calls and schedule call outs to Engineers and Sub Contractors
* Liaising with Engineers/Sub Contractors to receive ETAs for calls/callouts
* Liaising with Clients, providing ETA’s and updates
* Follow progress of all calls/callouts through to closure
* Raising purchase orders and sending information to appropriate Engineer
* Oversee Engineers’ reports, ensuring they are completed and filled out correctly
* Engineers’ Time Sheets, ensuring they are in on time and filled out correctly
* Typing quotations, post, memos, scanning, holiday forms etc.
* Management of staff uniform and tool allocation
* Sub-Contractor administration management, i.e. Certificates, renewal date/price increases
* Maintaining and updating CAFM systems
Skills and Qualities:
* PC literate – ability to type
* Previous experience in liaising with Clients/Engineers/Sub-Contractors is an advantage
* Previous experience in raising purchase orders and oversee reports
* Previous scheduling experience or booking appointments for operatives
* Ability to multitask
* Strong organisational skills
* Team player
* Pleasant personality
* Strong interpersonal skills – capable of answering the phone with a clear and friendly speaking voice
* Attention to detail
* Strong organisational skills
* Ability to prioritize
The vacancy is based in our Slough office which is a 5-minute walk from Slough train station and on the main bus routes. There is no free parking available but there are two car parks close by with a daily charge of £4.00
Note: This role is subject to proof of the right to work in the UK

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