Housing Solutions Officer job in Redbridge, Greater London

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Job Title: Housing Solutions Officer
Job Type: Temporary
Location: Redbridge, Greater London
Salary: £19/hour Umbrella
Company: CV-Library
Category: Public Sector
Benefits: Umbrella

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Job Description:
CV-Library jobs

Our local authority client based in East London/Essex are urgently seeking an experienced Housing Solutions Officer


To provide an effective, customer-focused and efficient service to customers presenting with housing problems; to support them in keeping their current home or in accessing a new home in the public or private sector.

To prioritise early intervention and create an environment for responding to customers issues as soon as possible

To provide proactive and timely housing advice to customers so they understand their current housing position, their rights and responsibilities in their current accommodation including in respect of security of tenure, protection from eviction, accommodation condition and repair, rent and mortgage debt and tenancy deposit protection, matrimonial rights and referrals are made to the landlord and tenant specialist as appropriate

To advise customers on full range of options to solve their housing problem, including how the council can intervene if they are threatened with homelessness

joining and priority on the housing register and housing mobility options for private renting, supported housing, moving out of London, shared ownership and obtaining a mortgage

To refer customers for specialist information as necessary- on landlord and tenant issues, mobility options, resettlement and rough sleeping

To provide a professional and effective housing options interview and homelessness investigation service to all customers, including those with no clear priority need or who may be intentionally homeless; taking a full application from the customer, developing and issuing a Personalised Housing plan aimed at preventing or relieving

To assess the customers housing needs in accordance with the Homelessness Act 2017 and to do so in the context of the potential for customers vulnerability under either the law on housing, the Care Act 2014, or the Children's Act 1989

To complete the Personalised Housing Plan following a detailed assessment with all customers as part of the first interview process and to ensure this Personalised Housing Plan is kept up to date.

To ensure support needs are identified recorded and acted upon and to refer for resettlement support as required

To ensure the personal housing plan provides a detailed picture of the customer housing requirements and needs, especially as affected by their support needs and affordability issues in order that accommodation suitability information can be gathered and assessed

To provide an effective homeless prevention service for single applicants and where appropriate to those whom the council may not have a statutory duty. This should include advice to sustain their current accommodation and to identify other options in the private rented sector accommodation, hostels and supported housing, refuge or other solutions which may help to prevent or defer homelessness.

To carry out casework on the customers case - collating and analysing initial information and documentation relating to a client's circumstances, using available prevention tools and deciding in line with new legislation when to move an application from a prevention or relief stage to the final duty the council may owe the applicant

To use relevant identity/credit software that enables the service to check and verify the accuracy of a homeless approach or application, and the circumstances affecting the service user.

To write and issue statutory Sl 84 decision letters, letters of referral to other authorities where an applicant's local connection lies elsewhere, and outcome letters, to advise the applicant of the outcome of their initial interview

To request the provision of temporary accommodation where necessary

To carry out detailed enquiries on cases subject to statutory review proceedings as directed by the Housing Reviews Manager.

To comply with all relevant statutory requirements, Government Guidance and Codes, councils policies and procedures, professional and performance standards and best housing and homelessness prevention practice.

To ensure the accurate recording of all customers and all advice and support provided and to ensure this is actively updated as situations change. To maintain accurate written and computer records, reports, & other monitoring information as required in connection with the various duties undertaken, and keep other records necessary to provide an adequate management information data base and electronic file

To advise clients of available tenancy support services including floating support, income maximisation, debt and rent arrears advice, Discretionary Housing Payments, Housing Benefit support, mobility mutual exchange and under-occupation schemes

Any other duties appropriate to the post and grade.

To develop effective working relationships with colleagues within the council, other council and statutory services, external bodies, service users, landlords as well as voluntary and other housing organisations and ensure effective referrals.

To assist in developing full range of information and publicity for all clients as well as supporting the development of internal procedures.

To understand the value of information to the council and to contribute to good information governance by keeping information safe, accurate and up to date and available to those who need it. Officers are required to abide by the council's information governance policies.

To provide advice services to clients through personal or telephone interviews, correspondence, advocacy, home visiting, outreach work and surgeries, workshops and talks to customer groups.

To deal with enquiries, complaints and correspondence from clients and their advocates, including solicitors, councillors, MPs, the ombudsman and other housing providers, in line with the Council's complaints and enquiries procedure.

Prepare information as required to support court cases for which the post-holder is responsible (reviews and appeals, judicial reviews etc.).

The officer is required to take reasonable care for the safety and health of themselves and others who may be affected by their acts; and to work with management to comply with Service/Unit procedures and protocols and with the Council's Health and Safety Policy and all guidance, instructions and risk assessments. In particular the officer is required to attend training relevant to their post in order to ensure their health and safety responsibilities are met.

Officers are required to liaise with customers, statutory organisation, advocates and third sector providers to arrive at a sustainable housing solution for customers with complex and multiple needs for example mental health combined with drug and or alcohol addiction.

Internal Contacts: Staff in Housing and across other council services

External Contacts: MPs, Solicitors, Advocates, Advice Agencies, People Directorate, Health, council Enforcement, Youth Offending Team, Police, Probation Service, private sector landlords, Hostels and Bed & Breakfasts, service users, their friends, relatives and advisors.

Performance and Standards

Recognising the critical impact of homelessness on customers, and delivering early, accurate and high quality advice

Responsibility for accurate record keeping and use of systems to ensure comprehensive ability to report on customers individual service provision and overall homeless trends

To ensure that casework is proactively managed and key deadlines - for the provision of actions on customers individual plans, as well as key process deadlines on casework management are adhered to

To answer members enquiries and draft responses to complaints / enquiries on individual cases as required.

Please apply with your updated CV ensuring that any gaps in employment are explained.

At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful

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