Arabic Speaking Telephone Counsellor / Case Manager job in Ealing, Greater London

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Job Title: Arabic Speaking Telephone Counsellor / Case Manager
Job Type: Permanent
Location: Ealing, Greater London
Salary: £27000 - £28500/annum
Company: CV-Library
Category: Social Care
Benefits:

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Job Description:
CV-Library jobs

Workplace Options is the world's largest integrated employee support services and work-life provider. Drawing from an international network of credentialed providers and professionals, we provide world-class employee support and work-life services, wellness coaching, counselling referrals and consultation on a variety of issues ranging from work and personal stress to mental health symptoms and crisis support. Service centres are located in Raleigh (USA), Toronto (Canada), London (UK), Dublin (Ireland), Lille & Paris (France), Lisbon (Portugal), Bangalore (India), Tokyo (Japan), Jakarta (Indonesia) Ghent (Belgium), Dubai (UAE) Shanghai (China) and Singapore (Singapore). We provide support to over 58 million employees in 90,000 organizations across more than 200 countries and territories.
Workplace Options is seeking a qualified Arabic Speaking EAP Clinical Counsellor to join our clinical team in London. Our clinical department provides counselling services on a global scale including telephonic support, clinical case management, structured telephonic counselling and applicable resource referral.
Responsibilities:
* Provide telephonic counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.
* Adhere to the ethical, therapeutic and legal standards, which govern service delivery, as well as policies, procedures and laws, which apply to the organization and country, as appropriate.
* Maintain clear clinical and task-oriented documentation in case management system.
* Possess genuine listening skills and can provide short-term clinical interventions such as CBT, Motivational Interviewing and solution-focused techniques.
* Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance.
* Develop clear and concise treatment plans for clients with various session models.
* Assess clients thoroughly to ensure short-term counselling appropriate.
* Follow-through with additional tasks as identified by the clinical management team.
* Culturally sensitive to our clients and flexible using a telephonic interpreter as needed.
* Competent in using our various methods of contact – telephone, video, email, text and live chat.
Qualifications/Skills:
* Applicants must hold at least a Diploma in Counselling.
* Be fluent in Arabic and English.
* Be accredited or working towards accreditation.
* Experienced in solution focused counselling.
* Excellent IT and administration skills.
* Experience of working within a service centre environment would be advantageous.
* Experience working for an organisation with listening/counselling/support services would also be an advantage

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