Call Centre Advisor job in Coventry, West Midlands - Coventry Jobs

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Call Centre Advisor jobs

Job Title: Call Centre Advisor
Job Type: Permanent
Location: Coventry, West Midlands
Salary: £21500 - £22000/annum
Company: CV-Library
CV-Library jobs

Category: Customer Services

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Job Description: Customer Service Job, Permanent, Coventry

Your new company
This is a large manufacturing business that operates both in the UK and nationally. Based in Coventry and easily accessible via public transport, this business is looking for talented and hardworking people to support a growing business.

Your new role
You will be working as part of the inbound customer service team, taking a variety of calls and speaking with a large number of customers. This will be a first line support role and as such you will need to be comfortable handling and resolving any customer complaints. This role also involves a lot of logging, bookings and other general admin duties where accuracy needs to be 100%. This role does work on a shift pattern, so you would need to be flexible between 8am - 8pm and does involve some weekends.

What you'll need to succeed
You will need to have previous experience working within a call centre environment, with a proven track record of handling and resolving customer queries. This role requires working with multiple systems and screens so you would need to be able to multitask and work efficiently to ensure a smooth customer experience. You will need to be confident working towards team KPI's and targets, and able to liaise between a variety of clients, customers and engineers.

What you'll get in return
This is a permanent placement paying £21,500 per annum, working a 40 hour week. This business is located in a beautiful office within Coventry, and commutable via public transport. This is an excellent opportunity to join an established and growing business where you would have the opportunity to work in a great team environment.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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