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John Lewis Interview Questions and Helpful Tips

Interview advice and questions for John Lewis. Be ready for group interviews as well since you can encounter them.

John Lewis Interview Questions and Helpful Tips

Company Background

  • John Lewis is part of the John Lewis Partnership which means that as an employee you are a partner meaning that you are all owners of the business and share in its success.

  • John Lewis is the UK’s largest department store group.

  • They have been voted as Britain’s Best Retailer for the third year running.

  • Their department stores offer over a million different lines.

John Lewis places a high priority on training and development, enabling all employees to reach their full potential while working for the company.

They employ people who are dedicated, view their work as a career, and are looking to advance within the organisation.

It is important to keep in mind that you can still obtain experience if you have a year off from work, for instance with a university, if you are just starting out in your career. They also provide work experience and placement roles.

For positions at John Lewis, applications must be submitted online. The interview process is rigorous and consists of personality and scenario testing, as well as a two-day assessment centre; you can only advance to day 2 by passing day 1. Group interviews take place on Day 1 and individual interviews happen on Day 2. It's a rigorous procedure, but they are thorough because they just want what's best for their business. The trick is to plan ahead and do as much research as you can.

Research their website, visit one of their stores, talk to people in the stores, ask them what they like about their job etc, keep it brief though as they are working too and make sure you feel that you know John Lewis inside and out.

Learn your CV and the job description, go through possible scenarios that you could be asked and how you would best answer those.

The more prepared you are the better you will feel and this will shine through in your interview.

John Lewis Interview Questions

  • When has there been a time you gave good customer service?

  • Describe a situation where you have had to change your style of communication?

  • List three things that would be most important to you for this role.

  • Give an example of constructive criticism and how you adapted to handle this.

  • How do you think John Lewis could expand?

  • Give an example of a time that you received feedback or was giving feedback.

  • What do you know about John Lewis?

  • Why do you apply for John Lewis?

  • Tell me 3 bad things about yourself.

  • What qualities can you bring to John Lewis?

  • 5 words that people would describe successful customer service.

  • What's the difference between a leader and a manager?

  • What was the hardest decision you had to make at the workplace?

  • What was your greatest achievement?

  • Do you have any questions?

  • Tell me about yourself

  • What are your weaknesses?

  • Why do you want this job?

  • What have you done to improve customer service in your store?

  • What motivates you?

  • How flexible are you around working unsocial hours?

  • Name a time when team building was essential in something you have done

  • What John Lewis brand would you be and why?

  • What can you do for us that other candidates can't?

Good Luck.

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