Marks and Spencer Interview Questions and Role Play

Marks and Spencer is one of the biggest employer in the UK. You can only apply for their vacancies online. They don't accept printed job applications or applications through a CV.

marks and spencer interview

There will be different stages during the job application depending on the job you are applying. You will take a test online: personality, andfood Knowledge.

You will be invited to an assessment centre interview if you can pass the test online.

They will ask you to take part in a role play activity. You will help a customer during this role play.

Once group session finished then you will have face to face interview with a manager.

Job titles at M&S:

  • Sales Assistant

  • Checkout Assistant

  • Floor Assistant

  • Customer Services Assistant

  • Sales Associate

  • Store Supervisors

  • Manager


Be prepared for the following interview questions:

  • Tell me about yourself

  • What are your weaknessess?

  • Why do you want to work for Marks and Spencer?

  • What have you done to improve customer service in your store?

  • What motivates you?

  • How fexible are you around working unsocial hours

  • Name a time when team building was essential in something you have done

  • What Tesco brand would you be and why?

  • What makes you different than other candidates?

  • Describe your journey to the store today.

  • Are you happy to work these hours?

  • What if I was a vegetarian?

  • Describe a time when you had to deal with a dissatisfied customer

  • Why you are looking to leave your current employe?

  • How would you react when faced with an angry customer complaint?


Role play: Role play- How would you handle a set of unexpected questions from customers.

Role Play: Help a customer with her party preperation.

Interview Questions



Why M&S?
Why do you want to work for M&S?
Why you are looking to leave your current employe?
How would you react when faced with an angry, irate customer complaint ?
Why Marks and Spencer?
Why would you give a manager opportunity to fail, when you were briefed that they were a problem?
What can you offer a customer if they do not have fresh buttersquash in stock?
Do you think the quality of our men's wear products are as high as our home department products?
What was your favorite subject in university?
What would you say you would like the most and least about working here?
Why Marks & Spencer? What is the worst and best thing about working in retail?
Can you recommend a product?
Are you good at teamwork? Have you ever faced difficulty?
Have you previous retail experience?
Why do you want to work for M&S?
Tell me about yourself
What do you think the job will entail?
How have you demonstrated innovation?
Have you had any previous experience?
If you were an M&S sandwich, what would you be and why?
Why should we hire you?
Why are you interested in working for us? Why are you good for this role?
What do you think will be the most interesting part of the job and what do you think will be the most boring part?
What would i do when faced with a customer query?
How did you travel here today?
Give an example on how you made a customer feel special.
How do you overcame a bad situation in a team?
Why do you want to work for Marks and Spencer?
Tell me about a time where you disagreed with something?
Why you left your last job?
Why do you think you would be a good sales assistant?
What kind of products do you like in M&S?
When did you inspire someone?
What do you think a good customer experience is?
Why do you want to work for our company?
What was your biggest failure?
Describe what makes a good customer service experience
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