Customer Service Advisor job in PR6 Chorley Lancashire

Customer Service Advisor | TVS SCS

Customer Service Advisor

About TVS:

TVS are a world leading supply chain services provider, implementing innovative supply chain solutions across a broad range of blue chip organisations worldwide. Our clients operate in diverse sectors such as Defence, Utilities, Automotive and Beverage but they all have time-sensitive, business critical missions to deliver and TVS are an essential and integral component in their performance - with our help they achieve their business goals.    

About the role:

Thanks to our past success and ongoing projects we are currently seeking Customer Service Agents working in our Customer Services team reporting to the Customer Services Team Leader and  based at our head office in Chorley. 

Main duties & responsibilities:

  • Provide first line support to all customer queries received via phone and email around:
    • Delivery / Returns issues
    • Parts/Technical enquiries
    • Order management process
    • Stock availability
    • Urgent/critical requests
    • Service recovery issues
    • Events equipment
    • Ad hoc requests
  • Case creation & ownership within CRM system to ensure all queries are managed through to completion
  • Root cause identification logged against the case in CRM
  • Liaise with internal teams to ensure first time resolution
  • Pro-active communication with the customer to ensure they are updated on case progression
  • Customer level reporting as required

Knowledge, Experience and Skills:


  • Microsoft Dynamics CRM
  • Mitel phone systems or similar
  • Microsoft Office
  • PC Literate
  • AS400
  • Web based ordering systems


It is essential that you are educated to at least GCSE level with Maths & English as a minimum

Essential experience:

  • Customer service / case handling
  • Complex query handling

Preferred experience:

  • Supply chain / logistics background
  • Dealing with external parties / transporters


  • Excellent communicator / listener
  • Customer first and continuous improvement mind-set
  • Excellent telephone manner

Working hours:

The role will be working on a rotating shift basis as follows:

  • Between 6.00am and 8.00pm Monday to Friday.
  • 1 in 5 rota for Saturday mornings 8.00am to 12.00pm
  • Shared rota basis cover for Bank Holidays.

Where we are:

Our head office is based at a purpose built, state of the art distribution facility on Buckshaw Village in Chorley with excellent transport links to the M61 and M6 plus a mainline train station less than a mile away. The office has on site parking, shower facilities for those who brave the elements on a bike or on foot and a subsidised canteen. 

For an informal discussion about this role or to find out more about other positions at TVS please get in touch with Bill Porter on (phone number removed) 

Please note TVS Supply Chain Solutions is an Equal Opportunities Employer


  • Location: PR6, Chorley, Lancashire
  • Job Title: Customer Service Advisor
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