Administrator job in CR8 Whyteleafe Surrey

Administrator | BSW Heating Limited

Administrator

OVERALL PURPOSE

To ensure that day to day activities for repairs requiring parts to be fitted are completed in a timely manner.

 

KEY RESPONSIBILITIES 

  • To liaise with staff at all levels.
  • First point of contact with residents and engineers regarding parts repairs.
  • Ability to respond to high pressure No CH or HW jobs.
  • Ensure that the correct process is followed when booking in parts jobs.
  • Ensure that urgent jobs are booked on a 48-hour deadline as per contract.
  • Ensure if a part is not available to chase with the Parts Procurement Team via correct process.
  • If a job cannot be allocated to escalate via the correct process.
  • Any administrative duties in connection with Parts.
  • Ensure OOH jobs from the previous evening have been booked and updated correctly.
  • Ensure relevant daily reports are carried out on a strict time frame.

KEY ATTRIBUTES

  • Good standard of keyboard skills and basic knowledge of windows software, especially outlook.
  • Excellent written and verbal communication.
  • Positive attitude to work.
  • Presentable in appearance.
  • Highly self-motivated and enthusiastic.
  • Excellent customer services, telephone and communication skills.

We are an Equal Opportunities employer.

Overview

  • Location: CR8, Whyteleafe, Surrey
  • Job Title: Administrator
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