Administrator job in Northampton Northamptonshire

Administrator | VSG

Administrator

We are looking for Administrators to join us at VSG/Mitie at our offices in Northampton.

Excellent opportunity to join us with a variety of Administration roles.  

Job objectives and responsibilities

· Build and maintain effective professional customer relationships and communications

· Answering all incoming calls with a professional manner

· Help manage customer service delivery and communications as part of the service department

· Communication and liaison with the service team, projects team, subcontractors and Engineers

· Updating relevant customer records on system database

· All admin duties completed within timely manner

· Adhoc duties assisting with service desk, small works admin as and when required

Main duties

· Handling and processing of customer orders, enquiries and all communications

· Answering all incoming calls with a professional manner

· Processing and maintaining customer records

· Loading all reactive works on C4W with correct SLA’s

· Compliance, ensuring all certificates/documention from engineers/subcontractors are completed correctly 

· Costing all jobs completed by subcontractors 

· Ensure the relevant PO’s are in place whilst costing dockets and spend levels have not been exceeded

Person Specification

· Excellent customer relationship skills with professional telephone manner

· Team player who is capable of working autonomously in supporting service team and customer queries

· Advanced communication and organisational abilities

· Familiar with Microsoft applications, preferably advanced

· Commercially astute, used to a contract operating environment with SLA’s and KPI’s

· Enthusiam in a growing and customer focused environment

Working Hours will be Monday to Friday between 8.30- 17.30pm

Salary £19,000-£20,000 per annum

Overview

  • Location: Northampton, Northamptonshire
  • Job Title: Administrator
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