Customer Service Advisor job in Coventry

Customer Service Advisor | EP Professional

Customer Service Advisor

Customer Service Advisor

We are currently recruiting for a Customer Service Advisor on behalf of our client based in the Coventry area. As a Customer Service Advisor you will be dealing with the company’s corporate clients delivering a high level of Customer Service from start to finish.

Details of Customer Service:

* Pay rate: £9.05

* Start Date: Immediate

* Working Hours: Full time

* Mon – Sat: 40 hours per week (various shifts available between the hours of 8am and 6pm, and alternate Saturdays)

* Location: Coventry

* Duration: Temporary ongoing

Role of Customer Service Advisor:

* Communicate with clients via email, phone and through reports

* Responsible for the day to day customer service needs for corporate clients

* To ensure all communication with customers is in a professional and timely manner and resolved to the customer’s satisfaction using the appropriate channels

* Develop a full understanding of the company’s logistical services and products and all relevant Parcel operating systems

* Promote self-services and alternative products to new and existing customers

* Attend regular meetings/briefs held by the Customer Care Centre Management team

* Contribute ideas to change and improve the customer experience and the performance of the team

* Demonstrate a positive and pro-active attitude

* Attention to detail is required to identify trends

As a Customer Service Advisor you’ll need:

* Experience in a similar role (contact centre, call centre)

* Great communication at all levels

* Attention to detail

* Good telephone manner

* Very good written and verbal communication

Benefits

* 28 Holidays per year

* Weekly Pay

* Pension Scheme

* Employed Status

* Discounted Holiday Club

* Personal Accident Insurance

* Mortgage references

* My Extra Rewards - An online portal offering vouchers and discounts

If you are interested in the above role please click apply!

Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

Overview

  • Location: Coventry
  • Job Title: Customer Service Advisor
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