ICT Applications Support and Development Team Leader - Council job in Walsall West Midlands (County)

ICT Applications Support and Development Team Leader - Council | Walsall Council

ICT Applications Support and Development Team Leader - Council

Job Title: ICT Applications Support and Development Team Leader

Location: Walsall

Salary: £40,356 - £45,140 per annum

Job Type: Full Time, Permanent

Closing date: 2nd June 2019

The Council’s ICT Service has embarked on an exciting major refresh of its technology.  As well as migrating systems to Microsoft’s Azure Cloud, they are introducing new mobile working capabilities utilising Microsoft Windows 10 and Office 365 across the organisation.

An opportunity has arisen for a highly motivated, customer focused team leader who will contribute the Council’s aspiration to deliver Digital by Design.

This Team Leader role will be instrumental in sustaining the existing service provision whilst also introducing support and development services for the digital age.

The Role:

* Manage a significant number of specialist, multi-disciplined employees in accordance with good management practice and prevailing human resource policies and procedures

* Establish and maintain a resource planning, costing and recharging process to recover costs against change activities

* Produce estimates and costings for inclusion in business case options appraisals

* Lead the support and maintenance of internally developed applications, interfaces and reporting tools, proactively ensuring that the services meet the agreed service levels

* Lead activities to ensure that third party IT applications are specified, delivered and implemented effectively to support and maintenance services to best practice

* Manage medium projects to agreed specification, quality, timescale and budget

Key Requirements:

* Educated to degree level with or equivalent demonstrable experience managing multiple ICT Support & Development projects corporate wide

* Have attained or possess equivalent professional experience in SSADM/ MSP(Managing Successful Projects), Prince2 practitioner/Scrum and ITIL foundation certificate standard

* Advanced and in-depth strategic, practical and procedural knowledge of ICT technology, preferably within a local government context

* Strong advocacy, oral, written and presentation skills with the ability to persuade, influence and negotiate to convince others

* A wide knowledge and understanding across all of the ICT functions

* Strong systems and technical knowledge across multiple business areas

* A strategic and creative thinker with the ability to lead and manage complex and contentious technology change programmes

* Able to analyse and interpret complex customer requirements, evaluate options and varied information and present a sound business case

* Able to work in a structured way with skills in time management, capacity and resource planning

* Able to work with dexterity and at speed with a high degree of precision when creating data fix scripts, configuring interfaces and associated software

  • Advanced and in-depth strategic and managerial capability in design, build, integration and implementation of applications across the following technologies:
    • VB6
    • Visual Studio 2010 or higher
    • .Net Framework
    • VB.NetC#
    • Model View Controller
    • Team Foundation
    • Java
    • SQL 2012+
    • Transact SQL
    • XML
    • jQuery
    • MS Access
    • Agile (e.g. SCRUM)
  • Demonstrable strategic, practical and procedural capability of each of the following Service Management disciplines
    • Applications strategy and architecture management (ITIL, Togaf, Prince 2, SOA)
    • Applications design
    • Applications transition
    • Applications service delivery, availability, support and maintenance (ITIL, ISO 20000)
    • Applications capacity planning
    • Project and service transition management (ITIL, Prince 2, MSP)

What they can offer:

  • A generous annual leave entitlement offering a minimum 28 days leave per year plus 9 concessionary days and in addition to a flexible working scheme that allows up to a further 12 days leave per year
  • Access to an award winning pension scheme
  • Recent development of the working environment which has created a modern professional space in which to work with improved technology that allows agile working
  • Promotion of training and development opportunities to all employees to help them progress and gain new skills
  • A genuine commitment to equality of opportunity for all staff and customers

For this role the successful candidate must undergo a Baseline Personnel Security Standard (BPSS) check.  BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities.  A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).

Please click on the APPLY button to complete your application at the Company’s careers page.

Candidates with experience of: ICT Applications Manager, ICT Development Officer, Web Development Officer, Web Developer, Web Development Engineer, ICT Manager, IT Systems Manager, 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Support, 1st Line Support, 2nd Line Support, ICT Implementation Engineer, ICT Solutions Engineer, ICT Database Officer, ICT Web Technician, .NET, SQL, JavaScript, HTML5, AGILE, Prince2 and ICT Project Management may also be considered for this role.


  • Location: Walsall, West Midlands (County)
  • Job Title: ICT Applications Support and Development Team Leader - Council
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