Customer Service Advisor job in Romford

Customer Service Advisor | Holt Recruitment Ltd

Customer Service Advisor

* FORWARD THINKING DEALER GROUP

* COMPANY CAR SCHEME FOR EMPLOYEES

* 1 ADDITIONAL DAY OFF PER MONTH ON TOP OF NORMAL HOLIDAY ALLOCATION

* LONG-SERVING MANAGER WITH GREAT SETUP AND STABILITY

Customer Service Advisor

Key role and responsibilities as a Customer Service Advisor;

* Ensure customers are aware of service and repair work required to their vehicles in a professional manner

* Advise on estimated costs of repairs and work to be undertaken

* Sell additional products as appropriate to customers’ needs

* Advise on timescales and collection arrangements

* Produce job cards on the in-house computer system

* Update customer and vehicle records

* Document all warranty work in accordance with manufacturer policy

* Preparation and completion of invoices

Minimum requirements as a Customer Service Advisor;

* Experience in a similar role, as a Service Desk Advisor / Car Customer Service Advisor or similar

* An ability to sell additional products and services to the customer

* Experience of using motor dealership databases

* Excellent communication skills and the ability to deliver outstanding customer service

* The ability to manage multiple tasks

Customer Service Advisor

Salary: UPTO £25K doe - realistic £8k OTE

Location: ROMFORD, CHIGWELL, BRENTWOOD, ILFORD, DAGENHAM

If you are interested in this Customer Service Advisor role please click 'Apply Now'

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Overview

  • Location: Romford
  • Job Title: Customer Service Advisor
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