Customer Service Advisor - Resolution Team
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Customer Service Advisor - ResolutionTeam
To £18,000 + Benefits
Love helping people? Love delivering great Customer Service?
Studio are one of the largest direct mail order businesses in the UK. We offer a personal shopping service to 1.5 million customers each year online via our Studio and Ace websites and our well-loved catalogue.
We are based in Accrington with great motorway links across the North West of England.
About the Opportunity
At Express Gifts, we are revolutionising our approach to Customer Services, and we now have a brilliant opportunity for people who want to be part of our growth and transformation.
Our Customers deserve an outstanding Customer experience, and we are constantly improving the ways they can communicate with us. Our Customer Service Advisor (Resolution Team) provide effective and professional resolution to escalated and complex customer complaints.
Our Customer Resolution team consistently look to drive excellence, improving levels of service through genuine passion and drive to do a great job and delight our Customers.
We need flexible people who can work 8am to 8pm, Monday to Sunday (36.5 hours per week on a rota basis)
Who are we looking for?
We would love to hear from enthusiastic, confident Customer Service Advisors with experience of working in a busy Contact Centre or Retail environment.
Our desire to deliver outstanding service means we need Customer Resolution Advisors who are highly engaged with Customer needs and enjoy dealing with a wide variety of complaints. Our Customer Resolution Advisors work 36.5 hours per week and need to be flexible to help us be available for them.
We are looking for people who can demonstrate effective complaints handling, an ability to remain calm and professional at all time and a natural enthusiasm and ability to engage with Customers, showing empathy and understanding. We need Customer Resolution Advisors who know how to use your excellent written and verbal communication skills to keep our Customers happy.
Our environment is exciting and constantly evolving so we want to hear from Customer Resolution Advisors who are keen to help us be the best digital retailer we can be.
Studio is a growing business with a Customer Service team that is evolving and transforming. We have a lot of experienced colleagues who will tell you they love working here because of the great people and opportunities to develop. We have a fast-paced environment and our offices have a friendly and informal feel to them, no suits required to do a great job here!
We offer a great benefits package including flexible working hours and free parking and would love to hear from you if you think you would love to work here. #loveyourjob # lovecustomerservice