Customer Service Advisor job in Cambridgeshire

Customer Service Advisor | Eden Brown Synergy

Customer Service Advisor

My client is an established local authority based in Cambridgeshire looking to hire an exceptional Customer Contact Advisor. The role is a temporary position for an initial period of 2 months and with a view to extend.

As a Customer Contact Advisor, you will be carrying out the following responsibilities:

-To represent and champion the Customer Contact Service throughout the Council.

-To build relationships with customers inspiring their trust in both you and the Council.

-Maintain up to date knowledge and understanding of Council services and systems used within the Customer Contact Service.

-To proactively seek out and resolve potential issues before they arise, escalating more complex issues as appropriate.

-To recommend service improvement opportunities both within the Customer Contact Service and the wider Council.

-Where appropriate, promote and encourage lower cost contact channels including self-service, web chat and email.

-Using the Councils customer relationship management system, maintain and update customer records ensuring accurate and relevant information is captured.

-Process customer payments and facilitate the setting up of direct debits.

-Undertake administration tasks as required including the production of correspondence and documentation.

-Apply appropriate and effective communication techniques when dealing with customer contacts including diffusing conflict and managing sensitive situations.

-The recording of customer feedback including compliments, comments and complaints.

-The recording of freedom of information requests.

-Maintain a commitment to the Councils Values.

The working hours for this role will be from 8:30am until 5:30pm, Monday to Friday. The hiring manager has asked to interview immediately available candidates and anyone that can start work week commencing 24/6/2019.

If you have the right skills and experience, and have worked for a local authority or in a similar customer service setting in previous roles, Please send your CV or contact Haleema on (phone number removed) for a confidential chat.

Your expert recruitment consultant is Haleema Farid, call today on (phone number removed) or email Eden Brown Synergy is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Synergy is acting as an Employment Business in relation to this vacancy.


  • Location: Cambridgeshire
  • Job Title: Customer Service Advisor
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