Head of Customer Experience job in Wellingborough Northamptonshire

Head of Customer Experience | Networx

Head of Customer Experience

Head of Customer Experience


£67,626 per annum plus £3,000 car benefit

Full time - 37 hours per week

Our client is a provider of affordable housing and support services in the East Midlands. They own and manage around 4,600 homes with a £22 million turnover and their mission is to work successfully with their customers and communities to provide great services and high-quality living environments.

They have recently launched their new Corporate Plan 2019 – 2022 and developed, in partnership with their customers, a new Customer Charter that will enable them to achieve their mission and ambitions over the next few years. This new post within their Senior Management Team will play a vital role in delivering the Corporate Plan and embedding the Customer Charter

As the Head of Customer Experience, you will work as part of their Senior Management Team to take responsibility for the operational delivery of their services.  This includes a strong focus on areas such as;

  • Lead on the development and delivery of Customer Experience related strategies and projects

  • Ensure customer insight informs the delivery and future development of services to customers

  • Lead their approach to customer experience and involvement activities

  • Strategic work to include embedding change and building relationships with external stakeholders

They are looking for someone with a clear customer focus and the ability to achieve operational objectives and performance targets through strong leadership and customer service skills.

To be considered for this post, you must be able to demonstrate in your application form:

  • Experience of shaping and improving the way services are delivered to customers

  • An understanding of great customer service and best practice approaches to areas such as customer insight, customer experience and customer involvement

  • A track record of successful project and programme management

  • Experience developing and implementing strategies and projects that deliver excellence in customer service

  • The ability to lead, motivate and develop staff to their full potential

If you have the experience and passion to help them achieve their goals and are highly proactive with a positive attitude, you might be just the person they are looking for. In return you will benefit from 28 days annual leave, health cash plan (following probation), the ability to work flexibly and the option of a Social Housing Pension Scheme.


  • Location: Wellingborough, Northamptonshire
  • Job Title: Head of Customer Experience
Apply For This Job

Apply For This Job