Customer Service Advisor job in WA3 Lowton Borough of Wigan

Customer Service Advisor | Methven UK Limited

Customer Service Advisor

CUSTOMER SERVICE ADVISOR

BENEFITS

  • Competitive salary.
  • The Company operates and contribute to a Group Personal Pension Scheme.
  • Life Assurance.
  • Income Protection.
  • Critical Illness cover.
  • Health and Wellbeing schemes.
  • State of the art office environment
  • Free onsite parking

THE COMPANY

Creating amazing water experiences is what we do every day at Methven, and have done since 1886. Today, Methven is world renowned for beautifully designed, award winning showers, taps and valves. Over the years we have learned how to harness the power of water to cleanse, calm, refresh and invigorate. And it’s this expertise - combined with our passion for design and innovation - that fuels our ongoing mission to create amazing water experiences, just for you.

Following a sustained period of growth an exciting opportunity has arisen for two people to join our Customer Service Team and help us continue on our 133 year journey. The lucky candidates will be working out of our state of the art experience centre just off the A580 East Lancs road with free onsite parking.

JOB DESCRIPTION

This is a Customer Service Advisor role primarily dealing with existing customers, you will be part of a dynamic team who sole aim is to provide a superior experience to internal and external customers alike. This is not a call centre role it’s a role that will involve dealing with various types of orders, enquiries, queries and discrepancies received via all forms of media in a professional and timely manner. Working in conjunction with other departments to support and improve the overall function of the business.

THE CANDIDATE

This position would suit an ambitious, enthusiastic, self-motivated individual, often being the first point of contact with our customers through inbound and outbound calls, display a friendly confident manner with excellent communication skills. Provide a high level of customer service; being appreciative and understanding each individual’s needs, whilst working within the company’s procedures. We believe in training and development and whilst experience is always positive the ability and people skills of an individual is always more important.

CRITERIA FOR SUCCESSFUL PERFORMANCE

  • Excellent customer service skills
  • An open, enthusiastic and positive approach
  • Desire to learn and develop
  • Excellent interpersonal skills and the ability to establish good working relationship
  • Ability to communicate clearly both verbal and written
  • Able to deal with difficult situations in an assertive and supportive manner
  • Excellent attention to detail

EXPERIENCE YOU MAY HAVE HAD

  • Working In Customer Service Advisor role in the past
  • Experience with Microsoft Office applications
  • Worked with the general public
  • Plumbing   

Overview

  • Location: WA3, Lowton, Borough of Wigan
  • Job Title: Customer Service Advisor
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