Customer Service Advisor job in TW8 Brentford Greater London

Customer Service Advisor | Aggregate Industries

Customer Service Advisor

Customer Service Advisor

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Play a key role in acting as the focal point for customers and hauliers with Aggregate Industries, a leading player in construction solutions.

In this Customer Service Advisor role, you’ll be our primary point for incoming telephone orders, portraying an excellent company image to customers and identifying customer requirements to make the best economic use of the company resources, ensuring delivery of customer satisfaction at all times.

About the role

Reporting to the Sales Manager, you will monitor the order progress to ensure fulfilment of customer requirements, resolve cash sales where appropriate and investigate and update invoice queries.  Your other key deliverables as a Customer Service Representative will include:

  • Take orders directly from customers and liaise with production sites to fulfilment of order

  • acting as commercial link between customers and the overall business

  • Support  the external business managers in their roll.

  • act as the local point for customer information.

  • Monitoring and resolving admin queries.

What will you bring?

You’ll need a proven customer service track record, ideally within a construction-related sector.  Self-confident with motivation and initiative, supported by good specification selling and report-writing skills.  Your ability to multi - task compliments your IT-literacy and the communication skills to deal with people at all levels, both within and outside the organisation.  As a Customer Service Advisor you can also bring:

  • the ability to work under pressure

  • superb customer focus

  • the ability quickly to develop sound knowledge of both our product range and the customers.

About you

  • Highly motivated and willing to focus and commit

  • Dealing with different stakeholder with differing levels of knowledge

  • Committed to exceeding expectations

  • Excellent communicator

What’s on offer?

  • Competitive Salary, bonus and benefits recognizing the contribution you bring

  • Opportunities for Career Progression both at home and abroad

  • An inclusive and safety focused culture with people at the heart of the business

About Aggregate Industries

We’re at the front line of the construction and infrastructure industries, producing and supplying an array of construction materials. With over 330 sites and more than 4000 dedicated employees, we’re home to everything from aggregates, asphalt, ready-mixed concrete and precast concrete products. On top of that, we produce, import and supply construction materials, export aggregates and offer national road surfacing and contracting services.

We’re also a proud member of LafargeHolcim, which is the leading global building materials and solutions company with around 90,000 employees in over 80 countries. It holds leading positions in all regions with a balanced portfolio of developing and mature markets.

Why join Aggregate Industries?

To be at the heart of construction, we see our people at the forefront of the construction industry, transforming it into a more sustainable future. We employ highly talented, experienced and motivated people from diverse backgrounds. We have industry-leading capability in innovation, enabling us to anticipate and meet the changing needs of our customers.   We are committed to developing strong and positive relationships with the communities we live and work in.

We want to build a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Overview

  • Location: TW8, Brentford, Greater London
  • Job Title: Customer Service Advisor
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