SPB UK have an exciting opportunity for a Claims Management Advisor to join their growing team based in Portsmouth.
Job Title: Claims Management Advisor
Salary: Competitive + Benefits
Working Hours: Permanent / 33 hours per week - Night shifts variable, 3 out of 7 nights - 8.00pm-8.00am
SPB UK & Ireland is currently recruiting for permanent Claims Management Advisors within the Contact and Administration Centre. We require, Advisors with excellent, verbal and written communication skills, the ability to handle Customer enquiries, insurance claims, and to demonstrate high levels of quality when handling telephone calls, emails or online claims. The role requires our Claims Management Advisors to be highly professional and motivated and work in a challenging but rewarding business.
Claims Management Advisor - The Role:
- Treat the customer fairly and professionally at all times, striving to deliver outstanding customer service either over the telephone or by email
- Assist customers with the completion of their enquiry from the first call to final resolution by telephone, email or through our online claim’s website
Gather and record accurately and efficiently all relevant information required to resolve the customers interaction written or verbal
Liaise with specialists / suppliers to manage the customer journey
Keep the Customer fully informed of progress until a full resolution has been completed for all Claims and Credit/Debit Card issues
Be proactive with all Customers to deliver and outstanding service and to present their full product service in writing or verbally
Accurately assess Customers claims, demonstrating high levels of attention to detail and quality standards
Claims Management Advisor - You:
- Excellent written and verbal communication and customer service skills
- A professional and courteous manner
- Exceed expectations when working under pressure
- Excellent time management skills
- Enthusiasm and a willingness to learn new skills
- Excel when working alone as well as part of a team
- The ability to achieve targets
- Multi sector experience would be useful, it is not essential
If you are interested in this exciting opportunity, press ‘Apply’ today. You will be redirected to our website where you can complete your application!
In addition, due to the nature of our business, the Company is unable to employ any candidates with adverse financial history or unspent criminal records.