Inbound Customer Service Advisor job in SR3 Silksworth Sunderland

Inbound Customer Service Advisor | Kura (CS) Ltd

Inbound Customer Service Advisor

Start Date: 29th July 2019

Shifts: TBC

hello

we are Kura

Our client is one of the UK’s largest producers of low-carbon electricity, the biggest supplier of electricity by volume in Great Britain and the largest supplier to British businesses

If so, we are looking for enthusiastic & motivated individuals with an ability to provide outstanding customer service to small businesses who have existing accounts with us. You will be comfortable in effectively communicating with a wide range of customers and promoting products, while demonstrating the ability to make all customers feel valued and keeping them at the heart of everything you do.

You’ll make sure you provide outstanding customer service with aim to work towards a first call resolution.

This is a role that will challenge you to succeed in an environment where progression and development is actively encouraged, so you will need to be a dedicated, resilient and customer focused individual, with a drive to succeed and progress within a fast, but fun and friendly workplace environment.

What we need from you.

  • Receiving new and existing customer calls.
  • Impeccable attention to detail when dealing with customer accounts.
  • Accurately capture data
  • Ability to build rapport with each customer while adapting to their needs.
  • Being responsible for the achievement of your agreed KPIs (key performance indicators).
  • Profiling the prospective customers to identify real needs, through effective questioning.
  • Maintain awareness of company knowledge to ensure you are always giving the best service while also making the customer aware of what else may benefit them.
  • Adhere to OFGEM regulations and remain compliant always.

What’s in it for you.

  • Hours: 40 hours per week
  • Salary: £18,720p.a
  • Comprehensive training to ensure you have the tools to do your job
  • Cycle To Work Scheme
  • Development opportunities
  • Plus much more!

What do I do next?

Call our recruitment team on (phone number removed)

Job Type: Full-time

Salary: £18,720.00 /year

Overview

  • Location: SR3, Silksworth, Sunderland
  • Job Title: Inbound Customer Service Advisor
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