Customer Service Administrator (Entry level) job in Reading

Customer Service Administrator (Entry level) | Focus Resourcing

Customer Service Administrator (Entry level)

Our client is expanding and seeking a Customer service advisor in their busy insurance team. Our client is seeking a candidate who enjoys interacting with customers and offering a great service. In return our client offers an excellent working environment, good career opportunities and brilliant training.

This is a great opportunity for candidates seeking a customer service role within an office environment although candidates with strong retail customer service or hospitality experience will also be considered.

The Role

* You will play your part in an evolving customer service team project to look for new ways to improve our offering to see world class customer service

* Make sure that you treat all our customers with the principles of Treating Customers Fairly (TCF)

* Understand how you play a part in the Customer Experience

* Provide a service to all of our customers (internal and external) that is memorable for the right reasons and builds our reputation as a great company to work for and do business with

* Building relationships with our customers and their brokers to ensure that you are able to manage their expectations and support them through the life of their claim.

* Investigating claims on a case by case basis to identify the best course of action to meet the need of the customer and the business

The Person

* Experience in a customer service role (ideally office based)

* Experienced delivering customer service experience

* Educated to GCSE level min, including excellent results in Maths and English (C or above)

* Good standard of English, and the ability to create emails and letters

* Excellent communicator

* Highly organised with good time management skills

* Good IT skills- Microsoft Office

* A positive and friendly telephone manner

* Adaptable and able to manage customer calls

Please note there is no parking at this role due to the central location.

Overview

  • Location: Reading
  • Job Title: Customer Service Administrator (Entry level)
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