Newport Pagnell- Olney
Reporting To Job Title
Customer Services Manager
To provide an efficient and effective administrative support service within a team environment in a timely and customer focussed manner.
Provide an administrative support to the Installations or Repairs and Maintenance teams
Allocate work to team members in the department on the computerised system
Monitor data in computer system to ensure up to date and relevant and record any no access or completed works
Allocate plant and materials requests
Handle any telephone enquiries demonstrating excellence in customer service and proactively resolve to improve service delivery.
Create and maintain processes and procedures in line with company philosophy
Provide information as part of the reporting process in a timely manner and clean down reports as required
Process contractor applications in a timely manner
Manage stationary supplies as required
Provide support and cover for other colleagues as may be required from time to time.
Ensure all duties are carried out in a safe manner and in accordance with Company Health and Safety policies and processes.
Carry out any additional duties which may be required from time to time in support of the business.
Person Specification & Qualifications
Strong team player
ICT literate Excel, Word
Ability to prioritise workload whilst maintaining customer focus
Strong interpersonal skills, with the ability to interact effectively with internal and external colleagues and customers.
Ability to make effective decisions based on objective assessment of situations.
Ability to respond to changing priorities in order to meet deadlines.
Ability to challenge the status quo and recommend improvements in work processes
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.