Apply for Customer Service Specialist job in Horsham, West Sussex, West Sussex, United Kingdom. Customer Services jobs in Horsham, West Sussex.
Job Title: Customer Service Specialist
Job Type: Contract
Location: Horsham, West Sussex
Salary:
Company: CV-Library
Category: Customer Services
Benefits:
Job Description:
We have an excellent opportunity for a Customer Service Specialist to join our team based in Horsham.
What will you be doing?
* You are the voice of the customer into the business.
* You will qualify, validate and process customer orders, subsequent invoicing and credits & debtor management.
* Liaise with all areas of the business to ensure Customer receives timely feedback on any needs.
* Follow up on the customers' experience via surveys and courtesy calls and managing the feedback to improve the service.
* Supporting to resolve escalated issues arising from customer contact i.e. complaint ownership and call escalation.
* You will proactively look for and implement process improvements.
* Ensure effective problem resolution and root cause analysis prevention.
We’re looking for:
* SAP experience
* Experience working in a Customer Service environment
* Exceptional interpersonal and communication skills to support all levels of customers both internal and external & experience in driving customer improvements.
* Effective time management and organisational skills. Proven experience of working to tight deadlines and meeting business demands.
* Computer literate – MS Office, specifically Excel and Outlook
What’s in it for you?
* Work for a well-known brand with a continued focus on innovation and growth.
* Join a dynamic team where most leaders are promoted from within!
* Competitive salary and generous benefits!
About Honeywell
Over 100 years ago, we defined energy efficiency by making indoor comfort automatic. Today, we redefine it in 10 million buildings using our technology.
Honeywell’s Building Technologies division is moving fast towards the future of connected commercial buildings. As we move, we need to take our customers with us on the journey, giving them the best experience we are able.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Posted in:
Customer Services jobs,
Horsham,
West Sussex jobs
Job Title: Customer Service Specialist
Job Type: Contract
Location: Horsham, West Sussex
Salary:
Company: CV-Library
Category: Customer Services
Benefits:
Job Description:
We have an excellent opportunity for a Customer Service Specialist to join our team based in Horsham.
What will you be doing?
* You are the voice of the customer into the business.
* You will qualify, validate and process customer orders, subsequent invoicing and credits & debtor management.
* Liaise with all areas of the business to ensure Customer receives timely feedback on any needs.
* Follow up on the customers' experience via surveys and courtesy calls and managing the feedback to improve the service.
* Supporting to resolve escalated issues arising from customer contact i.e. complaint ownership and call escalation.
* You will proactively look for and implement process improvements.
* Ensure effective problem resolution and root cause analysis prevention.
We’re looking for:
* SAP experience
* Experience working in a Customer Service environment
* Exceptional interpersonal and communication skills to support all levels of customers both internal and external & experience in driving customer improvements.
* Effective time management and organisational skills. Proven experience of working to tight deadlines and meeting business demands.
* Computer literate – MS Office, specifically Excel and Outlook
What’s in it for you?
* Work for a well-known brand with a continued focus on innovation and growth.
* Join a dynamic team where most leaders are promoted from within!
* Competitive salary and generous benefits!
About Honeywell
Over 100 years ago, we defined energy efficiency by making indoor comfort automatic. Today, we redefine it in 10 million buildings using our technology.
Honeywell’s Building Technologies division is moving fast towards the future of connected commercial buildings. As we move, we need to take our customers with us on the journey, giving them the best experience we are able.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
